Refunds and cancellation

Weio Refund Policy

This Policy is part of the Weio Terms of Service. Rights you have under law come first; nothing here takes them away. Contact: a support address will be shown here when sign-up opens.

1. Subscriptions

Monthly plan fees are not refunded once the month has started, except where the law, the Terms or this Policy says otherwise.

2. Cancelling

You can cancel at any time by writing to the support address shown on this page once sign-up is open. Write from your account email. No call or retention offer is required. Cancellation stops the next renewal. You keep access until the end of the month you paid for. Cancelling does not by itself refund that month.

3. Credits

Pay-as-you-go credit is not available yet. If it becomes available, unused purchased credit expires 12 months after the date you bought it. Purchased credit is not refunded as cash, except where the law requires. Usage already performed is not refunded because you did not find an output useful.

4. When we always fix a charge

We correct, by refund to your original payment method, any charge that is:

• a duplicate;
• not authorized by you;
• calculated wrongly (for example, a metering error); or
• for service we did not provide, including when we close or suspend your account without your breach or the paid service is unavailable for reasons on our side: we refund the unused part of your current paid month.

5. Trials

Weio offers no trial of paid plans, so there are no trial charges to refund.

6. How to ask

Once sign-up is open, write to the support address shown on this page with your account email, the date and amount of the charge, and what went wrong. Never send a password, API key or full card number. You may also use your card issuer's dispute process; you do not need our permission first.